Struers Service Plans

Service Plans

Strategic planning that prevents unexpected issues, protects uptime, and ensures performance

Choosing one of Struers Service Plans can systematize your maintenance, ensure rapid support, or benefit from a performance assurance. You can choose between three levels.

ServiceGuard Perform Plan

Perform Plan

Perform Plan* is a customized preventive maintenance agreement, giving you required uptime according to your specific needs. Struers supplies the required maintenance and repair services, including consumables. Maintenance service, wear and spare parts, consumables, fast recovery service, and loan equipment can all be included.

*Not available in all geographical areas.

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ServiceGuard Protect Plan

Protect Plan

Protect Plan* ensures planned consistent preventive maintenance, enabling you to increase uptime and predictability of test results until the next maintenance visit. We agree to a fitting maintenance frequency with you, based on your operational needs. Fast recovery service, in terms of a field service engineer on site or loaner equipment, is included to minimize your recovery time in case of an unforeseen breakdown. In the case of an acute issue, a skilled field service engineer will arrive on-site within two working days with the necessary parts. Alternatively, you will be covered by loan equipment backup support. Travel costs, wear parts, spare parts, maintenance services, and repair services are included.

*Not available in all geographical areas.

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ServiceGuard Prevent Plan

Prevent Plan

Prevent Plan* ensures planned, consistent preventive maintenance, enabling you to increase uptime and predictability of test results until the next maintenance visit. We agree to a fitting visit frequency with you, based on your operational needs. On top, you receive free replacement of wear parts, and potential repairs are charges on a reduced plan rate. Travel costs, wear parts, and maintenance services are included.

*Not available in all geographical areas.

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Perform Plan

Perform Plan* is a customized service partnership plan, including a service level agreement ensuring your guaranteed equipment uptime according to your specific requirements. Struers provides the required maintenance and repair services, training services, loaner equipment, calibration services, as well as the possibility of including consumable delivery plans, spare part consignment stock, on-site back-up equipment, depending on your needs.

Tight production schedules and extreme quality standards can mean that the performance of your Struers equipment is critical for your customers and your business. When equipment failure is simply not an option, regular and expert equipment maintenance is a must. Nevertheless, malfunctions can occur, requiring rapid support response from an expert field service engineer.

What you get

To ensure your required Service Level Agreement level, Struers customizes your Perform Plan consisting of a palette of Struers services as preventive maintenance, repair services, loaner options, back-up equipment, trainings, consignment stock, and calibration.

You get a suitable number of maintenance visits a year, depending on your operational pattern. Each visit includes maintenance of the equipment, including equipment inspection, replacement of spare parts, adjustments/calibration for optimal operation, and a final functional test. You receive a final service report with recommendations and early identification of worn parts before failure. Travel and labor are included. You can include calibration in the plan as well.

On top, the Perform Plan includes not only an extended warranty but all repairs, spare parts, and free replacement of wear parts. In the event of a breakdown, we provide guidance by phone or e-mail to get you back in operation. If required, a field service engineer will visit you within two working days with the required spare parts. In addition, we offer emergency backup equipment on loan.

Furthermore, we can include a continuous supply of original Struers consumables in order to ensure that you always have everything you need close at hand, and the used consumables are suitable to your equipment and application. We can also supply you with a local stock of critical spare parts, enabling immediate action in the event of an issue.

A Perform Plan can also include training services.

Important Benefits

  1. Factory-trained expert maintenance
  2. Fast Recovery Service
  3. Critical spare parts on your stock
  4. Continuous consumables supply
  5. Free repairs, spare parts, and replacement of wear parts
  6. First priority status - prioritized in our planning and scheduling of customer support
  7. Certainty of efficiency and productivity
  8. Early detection of any worn parts before failure
  9. Improved asset protection
  10. Minimization of downtime
  11. Extended equipment lifetime

*Not available in all geographical areas.

Greatest possible benefit

Our primary task as application specialists is to make sure our customers derive the greatest possible benefit from their solutions from Struers.

Xiuping Jiang
Application Specialist, Struers China

Go to knowledge

Protect Plan

Planned preventive maintenance of your equipment as well as fast recovery service to maximize uptime

Struers equipment is designed for quality and reliability. While regular planned preventive maintenance is usually sufficient to ensure operational goals until the next maintenance visit, there is always a slight risk of an acute malfunction requiring rapid response from a Struers field service engineer.

Protect Plan* ensures planned consistent preventive maintenance, enabling you to increase uptime and predictability of test results until the next maintenance visit. We agree to a suitable maintenance frequency with you, based on your operational needs. Fast recovery service, in terms of a field service engineer on site or loaner equipment, is included to minimize your recovery time in case of an unforeseen breakdown. In case of a breakdown, a skilled field service engineer will arrive on-site within two working days with the necessary parts. Alternativaly, you will be covered by loan equipment backup support. Travel costs, wear parts, spare parts, maintenance services, and repair services are included.

*Not available in all geographical areas.

What you get

You will receive an agreed number of visits a year, depending on your operational pattern. Each visit includes maintenance of the equipment, including equipment inspection, replacement of standard wear parts, adjustments for optimal operation, and a final functional test. You receive a final service report with recommendations and early identification of worn parts before failure. Travel and labor are included. You can purchase certified calibration as an optional extra.

On top, the Protect Plan includes not only extended warranty but all repairs, spare parts, and free replacement of wear parts. In the event of a breakdown, we provide guidance by phone or e-mail to get you back in operation. If required, a field service engineer will visit you within two working days with the needed spare parts. In addition, we offer emergency backup equipment on loan.

Important Benefits

  1. Factory-trained expert maintenance
  2. Fast Recovery Service
  3. Free repairs, spare parts, and replacement of wear parts
  4. First priority status - prioritized in our planning and scheduling of customer support
  5. Certainty of efficiency and productivity
  6. Early detection of any worn parts before failure
  7. Improved asset protection
  8. Minimization of downtime
  9. Extended equipment lifetime
  10. Known maintenance and repair cost

*Not available in all geographical areas.

Correct preparation solutions

"True structures require proper and correct applications. Different material properties require broad application knowledge. Struers application specialists are experts in optimizing preparation methods, because application knowledge is necessary to select the correct preparation solutions. Your material – our application solutions.”

Birgitte Nielsen
Application Specialist, Struers ApS

Go to Knowledge

M8 Quote Birgitte

Prevent Plan

Planned preventive maintenance to keep your equipment in optimal condition for trouble-free operation until the next maintenance visit

Planned consistent preventive maintenance performed by Struers field service engineers avoids unexpected interruptions and ensures preparation or testing quality, as well as efficiency and productivity. We agree to a suitable visit frequency with you, based on your operational pattern. On top, you will receive free replacement of wear parts, and potential repairs are charged on a reduced plan rate. Travel costs, wear parts, and maintenance services are included.

What you get

You will receive an agreed number of visits a year, depending on your operational pattern. Each visit includes maintenance of the equipment, including equipment inspection, replacement of standard wear parts, adjustments/calibration for optimal operation, and a final functional test. You will receive a final service report with recommendations and early identification of worn parts before failure. Free replacement of wear parts. Travel and labor are included. You can purchase calibration as an optional extra.

Important Benefits

  1. Factory-trained expert maintenance
  2. Free replacement of wear parts
  3. First priority status - prioritized in our planning and scheduling of customer support
  4. Certainty of efficiency and productivity
  5. Early detection of any worn parts before failure
  6. Improved asset protection
  7. Minimization of downtime
  8. Extended equipment lifetime
  9. Lower rates on repairs

*Not available in all geographical areas.

MEET SOME OF OUR CUSTOMERS

Don’t make do with what we say! Look for the truth in the experiences of the people who use our equipment and knowledge. We asked a few of our loyal customers to tell us what they think is most important about Struers.

Nissan Logo
Since adopting Struers equipment, we have made significant savings within our manufacturing process as a result of reduced manpower requirements and productivity improvements. Nissan Motor Manufacturing UK Ltd. John Smart Production Supervisor
Ideal Fasteners Logo
The backbone of our quality assurance program, our Struers laboratory promotes ease of use, resulting in high output and efficient use of our human resources and huge time savings. In my opinion, Struers equipment provides the most efficient and consistent method for examining the quality of our fastener products. Ideal Fasteners Pty. Ltd. (Australia) Neville Deutscher Managing Director
Grinding Media Moly Cop Logo
We have always experienced extremely repeatable and consistent, high-quality results. The consistency and reliability of our Struers cutting machines was instrumental in our decision to install a similar Struers system in our plant in Indonesia. Grinding Media, Moly-Cop (Australia) Glenn Sullivan Technical Developments Manager