Struers Service Plans
With a Struers Service Plan, we take care of your preventive maintenance to give you increased uptime, availability and predictability from your equipment.
- Prevent unforeseen downtime
- Remove unexpected service costs
- Increase uptime and performance
- Reduce downtime and costs with a wear part guarantee
- Benefit from VIP service and support
The uptime and performance you need
Tight production schedules and stringent quality standards mean that the performance of your Struers equipment can be critical for your customers and your business. When equipment failure is not an option, regular and expert equipment maintenance is a must. That’s why many Struers customers choose a Struers Service Plan.
We take care of it
All our Service Plans are delivered by our experienced technical service engineers or application specialists. We sit down with you to plan a service schedule based on your needs and operational pattern. Then we take care of the rest. We perform regular services, replace wear parts when needed and ensure your equipment will perform accurately and reliably until your next service. And, in the unlikely event that something does go wrong, priority VIP treatment means it gets fixed – fast.
Our Global Presence
Which Service Plan best suits your needs?
The Prevent Plan
Planned preventive maintenance prevents any operational surprises.
- All your basic maintenance needs covered
- Planned maintenance visits to assess equipment and replace wear parts
- Issues spotted early to avoid unexpected downtime
The Protect Plan
A service assurance plan ensures quality and protects your uptime.
- All your maintenance needs covered with no unforeseen costs
- Issues and non-wear parts repaired at no extra cost
- Fast recovery service ensures minimal downtime
The Perform Plan
A full service agreement ensures agreed uptime and performance.
- Ideal for operations that demand high uptime and performance
- All your maintenance needs covered
- Consumables delivery plan to eliminate downtime and delays
The Prevent Plan
Planned preventive maintenance keeps your equipment in excellent condition for trouble-free operation until the next maintenance visit.
What you get
With the Prevent Plan, our technical service engineers preserve and enhance your equipment’s reliability by verifying system performance based on factory-level testing, and inspecting and evaluating technical performance to correct deficiencies. Wear parts are replaced as part of your service visit at no extra cost – to ensure your equipment continues to run smoothly between maintenance visits.
In the unlikely event that repairs are needed, you get VIP priority to ensure fast resolution, and we perform any repairs at a reduced rate to reduce any unforeseen maintenance costs.
Download Prevent Plan overview here
How you benefit
Less downtime
Regular scheduled maintenance minimizes the likelihood of breakdowns and keeps your equipment running smoothly.
Higher quality
Continuous servicing ensures high sample quality, accuracy and repeatability.
Lower operating costs
Regular maintenance reduces the risk of unforeseen breakdowns and repairs.
Replacement of wear parts
We replace wear parts so you know they will last until the next planned preventive maintenance visit.
Lower hourly rate and travel
Wear parts, labor and travel costs are all included in the Prevent Plan. And, as a Service Plan customer, you pay a lower rate for any additional services in connection with your equipment.
Factory-trained expert maintenance
You get fast resolution of issues and efficient maintenance from experienced Struers technical service engineers.
Priority VIP treatment
As a Service Plan customer, you get priority when scheduling technical support.
Early detection
Our technical service engineers thoroughly inspect all parts of your equipment and let you know if changes are necessary.
The Protect Plan
Planned preventive maintenance keeps your equipment in optimal condition for trouble-free operation, while a fast recovery service maximizes uptime.
What you get
With the Protect Plan, you get everything that is included in the Prevent Plan: Our technical service engineers perform regular planned maintenance to preserve your equipment’s reliability by assessing performance, correcting any deficiencies and replacing wear parts as needed.
In addition, you benefit from an extended warranty and guaranteed guidance by phone or email in case of a breakdown. Any additional repairs and spare parts are included as part of the package and, if required, a technical service engineer can be on your site within 48 hours* to ensure any downtime is kept to a minimum.
Download Protect Plan overview here
* In some locations it might not be possible to guarantee a technical service engineer on-site within 48 hours. Your Struers representative will tell you what you can expect before you choose a plan.
How you benefit
You get all the benefits of the Prevent Plan…
- Less downtime
- Higher quality
- Lower operating costs
- Replacement of wear parts
- Factory-trained expert maintenance
- Priority VIP treatment
- Early detection
Repairs & spare parts included
All repairs, spare parts and service costs are included.
Fast recovery service
In the unlikely event that something does go wrong, one of our technical service engineers will be at your site within 48 hours* to minimize any downtime.
No additional maintenance costs
Our technical service engineers identify any breakdown risks connected to non-wear parts before actual failure, and we cover all repair costs.
The Perform Plan
Our Perform Plan service level agreement ensures you benefit from the agreed equipment uptime and performance.
What you get
With the Perform Plan, you get everything that is included in the Protect Plan as well as: a consumables delivery plan and a local stock of critical spare parts available at your location, depending on your needs.
Download Perform Plan overview here
How you benefit
You get all the benefits of the Protect Plan…
- Less downtime
- Higher quality
- Lower operating costs
- Replacement of wear parts
- Factory-trained expert maintenance
- Priority VIP treatment
- Early detection
- Repairs & spare parts included
- Fast recovery service
- No additional maintenance costs
…Plus these additional benefits
The right consumables on hand
We design a consumables delivery schedule to match your exact needs, so you always have what you need and avoid delays.
Critical spare parts on hand
We ensure a local stock of critical spare parts, so we can act immediately if anything does go wrong.
Additional customized services
We work with you to assess your exact needs and design additional services as required.
Which Service Plan is best for you?
If you want help choosing the best Service Plan for your needs, just let us know. Your local Struers representative will be happy to talk you through the different options and benefits.