PRODUCT LIFE CYCLE SUPPORT
Our Product Life Cycle Program helps you understand the status of your Struers equipment.
In that way, your lab can run at optimal efficiency and performance without any breakdowns.
At Struers, we have always prided ourselves on the quality and longevity of our equipment, where it is normal to see equipment aged 20-40 years still running in our customers’ laboratories. However, it has become increasingly difficult to guarantee the ability to supply spare parts and maintain the service levels that Struers would like to be known for to ensure our customers’ preparation accuracy, certainty, and safety.
We are committed to providing industry-leading service and support to our customers. The Product Life Cycle Policy for equipment is designed to help you understand the support status of your Struers equipment and to plan for the future and to keep your lab running at optimal efficiency and performance.
Our Service Support Policy has been divided into three defined product lifecycle phases to clarify the support status of your equipment and lab and what you can expect from Struers, depending on the individual phase. 
Download our Life Cycle Policy here
Active phase
Equipment is produced, sold and serviced
- Full-service support for equipment through Struers ServiceGuard
- Wear parts for equipment are available
- Spare parts for equipment are available
- Preventive maintenance through Struers Service packages
- Full-service support for software through Struers ServiceGuard
- Software updates to the current production version
- Warranty (Warranty depends on installation date)
Service phase
Equipment is not produced or sold but is serviced for a 10-year period when it enters this phase.
- Full-service support for equipment through Struers ServiceGuard
- Service support for equipment up to ten years after out of production
- Wear parts for equipment are available
- Spare parts for equipment are available
- Preventive maintenance through Struers Service packages
- Full-service support for software through Struers ServiceGuard
- Software updates to the current production version
Out of Service phase
Equipment is not produced, sold and serviced
- Service support for equipment is not available
- Spare parts for equipment are not available
- Wear parts for equipment are not available
- Technical support is not available
- No software upgrades and/or updates are available
In the below tables you find the status of equipment that is impacted by the Product life cycle support program.
FAQ: Equipment out of Service phase
Be inspired by our customers
Get inspiration by case stories from our global customers and how they improved their laboratories, processes and preparation results with Struers equipment.
Be inspired by automation
Xmatic is a fully automated, end-to-end grinding and polishing solution. With automation you improve the reproducibility, throughput and standardization.
Be inspired by our knowledge
Process, quality control, failure analysis…we offer insights, training and practical expertise for our customers to ensure certainty in your laboratory.
UPDATE YOUR EQUIPMENT
Materialographic technology is constantly advancing, with new equipment designed to make your processes safer, faster, simpler, more efficient and more reliable.
How new equipment improves your performance:
Updating your equipment future-proofs your lab process and gives you significant benefits right from day one. You also eliminate the risk of any unforeseen downtime due to equipment failure.
Migrating to newer equipment will bring you:
- Limiting the risk of unforeseen breakdowns/downtime
- Improved user safety
- Improved efficiency with the latest innovations
- Increased operator productivity with user-friendly software
- Higher throughput and reproducibility