Struers Single Services

Every quality control department is different. Our Single Services enable you to focus on what your department needs in order to increase uptime, lower costs and improve the quality of your results.

Our Single Services are divided into five different focus areas:

  • Installation & Training
  • Preventive Maintenance
  • Application Assessment
  • Inspection & Repair
  • Calibration

Focus on what you need

What does your quality control department need to focus on? From increasing throughput and improving accuracy to reducing maintenance costs, our Single Services allow you to focus on what's most important to you.

Our Single Services are delivered by our experienced technical service engineers and application specialists. There are 12 different services in all, divided into five service groups. You can choose one or more Single Services, and combine them with our Service Plans and Service Packages as you need.

If you want help choosing the ideal Single Service for your needs, just let us know. Your local Struers representative will be happy to talk you through the different options and benefits.

Get an overiew of our Single Services

Installation & Training Services:

Installation and Basic Training - Practical Training - Operational Maintenance Training

Preventive Maintenance Service:

Preventive Maintenance Service

Application Assessment:

Application Assessment

Inspection & Repair Services:

Remote Diagnostic Connection - Inspection Services - Overhaul Services - On-site Repair Service - Struers Workshop Repair Service

Calibration Services:

Calibration – Struers Certified - Calibration – Accredited

Installation & Training Services

Ensure excellent performance from day 1 and train your staff in correct equipment operation and maintenance to ensure higher operational efficiency throughout your equipment’s service life. From installation to training in operational maintenance, our Installation & Training Services ensure you enjoy a high return on investment from your Struers equipment.

  • Installation and Basic Training
  • Practical Training
  • Operational Maintenance Training
Installation Basic training

Installation and Basic Training

Technical installation of equipment, functional final acceptance testing and basic training.

From technical installation of equipment to final functional acceptance testing, our Installation and Basic Training Service ensures your equipment operates smoothly and to specification right from the first day.

Download Installation and Basic Training overview here

What you get

  • Equipment installation* according to an official Struers checklist
  • Final functional acceptance testing
  • Basic equipment training for your staff

* Local regulations may apply to installation

How you benefit

  • Performance to specification from day 1
  • Confident users
  • Certainty of productivity

Single Service Preventive maintenance

Practical Training

In-depth training according to your specific requirements.

The productivity, predictability and quality of your results depends on using your equipment and consumables correctly. We train your staff to ensure correct use of your equipment, helping to reduce waste, improve sample quality and reduce long-term operational costs.

Download Practical Training overview here

What you get

Tailor-made training by a Struers specialist according to your specific requirements. Topics could include:

  • How to ensure preparation or testing quality
  • How to develop methods and ensure predictability
  • How to increase productivity
  • How to operate your equipment

How you benefit

  • Equipment kept in good working condition to reduce unforeseen costs
  • Preparation or testing quality according to specifications
  • Reduced resource consumption and waste
  • Competent users

Operational Maintenance Training

Operational Maintenance Training

Maintenance training for users and maintenance staff.

To benefit from uninterrupted production according to specifications, you need to perform correct and timely operational maintenance. Our Operational Training helps you reduce capital costs, minimize the risk of breakdowns and avoid the premature replacement of wear parts.

Download Operational Maintenance Training overview here

What you get

  • Training in daily, weekly and monthly operational maintenance for maintenance staff and users
  • Focus on maintaining constant performance according to equipment specifications

How you benefit

  • Theoretical and practical training improves skills and knowledge
  • Lower maintenance costs
  • Improved uptime
  • Enhanced in-house competencies
  • Extended equipment lifetime

Preventive Maintenance Services

In order to keep pace with demand and deliver reliable results on-time, you need constant uptime without unexpected issues. Our Preventive Maintenance Services ensure your equipment keeps performing to specifications, without unforeseen breakdowns or delays.

  • Preventive Maintenance Service
Single Service Preventive maintenance

Preventive Maintenance Service

On-site maintenance to ensure optimal operation and long-term performance*.

Correct maintenance ensures your equipment gives you constant repeatability and quality, and that wear parts last until the next maintenance visit. With a Preventive Maintenance Service, one of our experience technical service engineers visits your site to perform essential maintenance tasks, from basic cleaning and wear part replacement to calibration.

Download Preventive Maintenance Service overview here

* Our Preventive Maintenance Service is tailored to the needs of your equipment. The description here is based on a standard maintenance service, which we recommend is performed every 1,500 hours of operation or once a year, whichever comes first.

What you get

  • Equipment inspection and a performance check
  • Basic cleaning, wear part replacement, adjustment/calibration, software updates, equipment inspection and final functional testing
  • A service report with recommendations where relevant

How you benefit

  • Higher uptime
  • Certainty of performance according to equipment specifications
  • Extended equipment lifetime

Application Assessment Services

Our Application Assessment Services ensure you get the specified preparation quality from your Struers equipment and a high level of reproducibility – to help improve your results and avoid re-work.

  • Application Assessment
Application Assessment

Application Assessment Services

Our Application Assessment Services ensure you get the specified preparation quality from your Struers equipment and a high level of reproducibility – to help improve your results and avoid re-work.

  • Application Assessment

What you get

  • In-depth assessment of your materialographic processes and workflows
  • Practical tips and hands-on assistance to identify quality and productivity optimization opportunities
  • An application assessment report
  • Guidelines and recommendations for optimization

How you benefit

  • Objective evaluation of current workflows, methods and processes
  • Improved repeatability
  • Faster turnaround times
  • Production optimization

Inspection & Repair Services

Timely inspection and the fast correction of any issues helps reduce long-term maintenance costs, while increasing equipment uptime, availability and accuracy.

  • Remote Diagnostic Connection
  • Inspection Services
  • Overhaul Services
  • On-site Repair Service
  • Struers Workshop Repair Service
Remote Diagnostic Connection

Remote Diagnostic Connection

A remote diagnostic connection gives you access to fast remote support from a Struers technical service engineer.

The faster an issue is solved, the faster you can resume normal operation. If your equipment is compatible with a remote access solution*, you can lessen downtime having a Struers technical service engineer resolve the issue remotely. To ensure you stay in control, you have full control of who makes the connection and when.

Download Remote Diagnostic Connection overview here

*This solution is currently available for Hexamatic, MAPS-2 and ViaSampler.

What you get

  • Installation of a remote diagnostic connection either during equipment installation or later via the internet
  • Access to remote troubleshooting from a Struers technical service engineer

How you benefit

  • Reduced downtime in the face of unexpected issues
  • Reduce service costs

Single Service Inspection

Inspection Services

Technical evaluation of the functionality and maintenance status of your equipment, with service recommendations.

Consistently high preparation quality depends on 100% functionality and properly maintained equipment. This is particularly important for equipment that is more than three years old and has not been maintained in accordance with Struers recommendations. A Struers technical service engineer performs a detailed evaluation of your equipment and recommends ways you can improve functionality and performance.

Download Inspection Services overview here

What you get

  • A detailed inspection to determine the functionality and maintenance status of your Struers equipment
  • A report summarizing the results
  • Recommendations for how to obtain maximum value from your equipment by improving functionality and maintenance practice

How you benefit

  • Improved performance and quality
  • Lower long-term maintenance costs
  • Extended equipment lifetime

Single Service Overhaul service

Overhaul Services

A general overhaul of your equipment to improve performance and extend asset lifetime.

Worn or poorly maintained equipment can affect the predictability and quality of your results. We assess and overhaul your equipment to ensure it complies with safety standards, performs to specification and is adequately maintained.

Download Overhaul Services overview here

What you get

  • Component repair and part replacement by a Struers technical service engineer
  • Equipment cleaning and adjustment/calibration for optimum performance

How you benefit

  • Improved repeatability
  • Certainty of productivity
  • Extended equipment lifetime

On site repair service

On-site Repair Service

Diagnosis and on-site repair of equipment defects and malfunctions.

Your equipment should run trouble-free day in and day out. If your equipment unexpectedly breaks down, you need an on-site repair service to get it back up and running quickly, so you can meet your quality assurance deadlines.

Download On-site Repair Service overview here

What you get

  • Fast and effective on-site repairs by a local Struers technical service engineer
  • Minimal downtime before quality and productivity is restored
  • Equipment performance according to specifications

How you benefit

  • Less downtime caused by unexpected equipment failure
  • Improved equipment utilization
  • Extended equipment lifetime

Struers Workshop Repair Service

Struers Workshop Repair Service

Inspection and repair of equipment at a local Struers service organization workshop.

If you experience an issue that causes downtime, you need to resolve the issue quickly to ensure your production is not impacted. For more advanced repairs, we can repair your equipment at our local service workshop.

Download Struers Workshop Repair Service overview here

What you get

  • Immediate service upon arrival at the Struers repair facility to minimize downtime
  • Restored specimen preparation or testing according to equipment specifications

How you benefit

  • Minimized repair costs
  • Improved equipment utilization
  • Extended equipment lifetime

Calibration Services

Repeatability is paramount in hardness testing for materials with stringent requirements. This can only be achieved with confidence using a hardness tester that is correctly maintained and that has been calibrated according to strict calibration certification demands.

  • Calibration – Struers Certified
  • Calibration – Accredited
Calibration Struers Certified Accredited

Calibration – Struers Certified

Calibration of hardness testers, including direct or indirect verification of a chosen number of methods.

To ensure your hardness tester meets the required standards, we perform calibration according to Struers’ certification standards. Calibration can be performed to suit your chosen hardness testing method (including load area, e.g. HV 1 and HRC).

Download Calibration – Struers Certified overview here

What you get

  • Calibration (indirect or direct verification) of one hardness scale
  • Documentation of calibration in an official Struers certificate
  • Calibration to one hardness scale (additional scales can be included at a surcharge)

How you benefit

  • Struers Certified Hardness Testing Calibration certificate
  • Certainty of results according to specifications

Calibration Struers Certified Accredited

Calibration – Accredited

Calibration of hardness testers, including indirect or direct verification of a chosen number of methods, performed and documented according to the locally applicable standard.

To ensure your hardness tester meets the required standards, we perform calibration according to internationally accredited certification standards. Calibration can be performed to suit your chosen hardness testing method (including load area, e.g. HV 1 and HRC).

Download Calibration – Accredited overview here

What you get

  • Calibration (indirect or direct verification) of hardness scales, according to accredited calibration standards
  • Calibration to one hardness scale (additional scales can be included at a surcharge)

How you benefit

  • Certainty of results according to accredited calibration standards
  • Accredited calibration documentation