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Struers Privacy Notice

Last Updated: February 2025 (version 2)

Your privacy is important to us. Please read this Privacy Notice carefully to learn how we collect, use, share, and otherwise process information relating to individuals (“Personal Data”), and to learn about your rights and choices regarding your Personal Data. Personal data means any information about an individual from which that person can be identified. For information about country-specific privacy rights, including the rights of residents of Japan, please click here: ADDITIONAL COUNTRY-SPECIFIC PRIVACY RIGHTS.

Depending on the specific processing operations, various legal entities within the Struers group may be data controller(s). Struers ApS is the data controller with regard to processing of Personal Data in relation to website operations, including use of cookies and general administration of the Struers website. Further, Struers ApS has a joint controllership with the social media providers with regard to personal data collected and processed when you visit Struers' social media profiles. Further details on the joint controllership can be found in the section below regarding disclosure of Personal Data to Third Parties.

When you communicate with us as contact person on behalf of a customer or business partner, the data controller is the Struers entity that you communicate with. In terms of personal data processed for bookkeeping purposes, the data controller is the Struers group legal entity that the invoice etc. relates to. Contact details of the relevant Struers entities are available in section 17 below.

This Privacy Notice applies i.a. to the collection and processing of Personal Data collected by us when you visit our branded websites that link to this Privacy Notice; use our online products and services as an authorized user where we act as a controller of your Personal Data; visit our branded social media pages; visit our facilities; communicate with us (including emails, phone calls, texts or fax); or register for, attend or take part in our events, webinars, trade shows or contests.

1. Collection of Personal Data.

Overall, we collect Personal Data from you in three ways:

  • Information You Provide: We collect and record any information that you provide to us directly, including any personal identifiers, professional or employment-related information, financial account information, commercial information, visual information, or internet activity information that you provide to us through this website or other medium.
  • Information We Collect Automatically: We automatically collect and store information about your use of this website and our services. To do so, we may use cookie technology and other online identifiers to track your IP address, web browser, geolocation, or your activity on this site. For more information about cookies and other tracking technologies, please see our Cookie Policy here: COOKIES AND TRACKING TECHNOLOGIES.
  • Other Information We Collect: We may combine data from other sources with Personal Data we receive from you. These other sources may be from third parties or from publicly available sources. This may include information related to your employment, education, commercial interactions, and internet activity.

In some cases, the collection and processing (see Section 2 below) of Personal Data is required for you to receive certain products or services.

If you provide us or our service providers with any Personal Data relating to other individuals, you represent that you have the authority to do so and have obtained any necessary consent for the information to be used in accordance with this Privacy Notice. If you believe that your Personal Data has been provided to us improperly or want to exercise your rights relating to your Personal Data, please contact us by using the information in Contact Us section (Section 21) below.

2. Types of Personal Data We Collect.

We may collect the following types of Personal Data about you.

  • a) identifiers (e.g., name, address, phone number, IP address);
  • b) records about you (e.g., signatures, content, timing, and method of communications you have with us, an information you share or upload to our website, services, or other digital properties)
  • c) login details in relation to our B2B-webshop (username and password);
  • d) marketing preferences,
  • e) demographic information;
  • f) financial and commercial information (e.g., credit card numbers, purchase history);
  • g) internet or other online activity information;
  • h) geolocation data (e.g., computer/device location);
  • i) professional/educational information;
  • j) sensitive personal information, including the following:
    • o) Account log-in information.
  • k) inferences drawn from any of the above.
  • l) time and place/location as well as actions recorded by CCTV cameras
  • m) information you have made available through social media account(s), as well as your reactions, comments, etc.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' usage data to calculate the percentage of users accessing a specific website feature to analyze general trends in how users are interacting with our website to help improve the website and our service offering.

3. Processing your Personal Data.

Where required by law, we obtain your consent to use and process your Personal Data for these purposes. Otherwise, we rely on other legal bases to collect and process your Personal Data as further specified below. We process your Personal Data for the following purposes:

  • Providing our services, products, and website access: We process your Personal Data relating to your access of our services, products, website, and other digital properties (e.g., IP address, internet activity, account information, etc.) to ensure both you and we meet our obligations under the applicable contract, terms of use, or service agreement and to project future demand as well as improve our websites and services; absent a contractual relationship, we process your Personal Data to further our legitimate interest in operating and improving our websites and services.
  • Internal business purposes: We process your Personal Data to operate, maintain, and improve our services, products, and website, including customizing the content; maintaining internal business records, such as accounting, managing user accounts, document management and similar activities; enforcing our policies and rules; monitoring service usage, management reporting; auditing; and IT security and administration to meet our obligations to you to perform our contract with you, or, if no contract applies, to the extent it is necessary for our legitimate interest in operating our business in a secure and efficient manner.
  • Internal research and product improvement purposes: We process your Personal Data to verify and maintain the quality or safety of our products or services; improve our products or services; design new products and services; evaluate the effectiveness of our advertising or marketing efforts; and debug and repair errors with our systems, networks, and equipment to perform our contract with you, or, if no contract applies, to the extent it is necessary for our legitimate interest in improving our products and services.
  • Securing our facilities, websites and services: We process your Personal Data (e.g., name, IP address, account information, internet activity) as part of our efforts to maintain, monitor and secure our facilities, websites, services, and products. This may include aggregating data, verifying accounts, investigating suspicious activity, and enforcing our terms and policies to the extent necessary to further our legitimate interest in maintaining a safe and secure website, products and services and in protecting our rights and the rights of others.
  • Responding to contact requests: If you contact us electronically or by phone, we process your Personal Data (e.g., name, account information, government identifiers) to perform our contract with you, or, if no contract applies, to the extent it is necessary for our legitimate interest in responding to your inquiry and communicating with you. We may record and process communications for training, quality assurance, and administration purposes. If required under applicable law, we will obtain your prior consent or give you the option to object to a call being recorded.
  • Managing payments: We may process your financial information and other Personal Data (e.g., name, account information, financial history) to verify financial information and to collect or make payments to the extent that doing so is required to fulfil our contract with you.
  • Marketing and advertising: We may process your Personal Data (e.g., name, account information, purchase history, internet activity, marketing preferences) to advertise to you, conduct market research, and to provide other personalized content based upon your Personal Data to the extent it is necessary for our legitimate interest in advertising our websites, services or products. Where legally required, we will obtain your consent before engaging in any marketing or advertising.
  • Complying with legal and safety obligations: We process your Personal Data (e.g., name, account information, payment history, internet history) when cooperating with public and government authorities, protecting our legal rights, conducting audits, and protecting against abuse of our services and products. Any such processing is based on our legitimate interest in protecting our legal rights or, when applicable, complying with a legal obligation to which we are subject.
  • In connection with a corporate transaction: We may process your information if we sell or transfer all or a portion of our business or assets including through a sale in connection with bankruptcy and other forms of corporate change in furtherance of our legitimate interest in operating and transacting the business of the company.
  • In relation to social media profiles: We may process your information for the purpose of promoting our business on social media and interact with customers and social media users.
  • Surveillance cameras: We may process your information if you appear on CCTV footage recorded at our physical locations for the purpose of preventing and solving criminal offences.

The processing of personal data for the above purposes is based on the following legal bases:

  • Consent: Article 6(1)(a) of the GDPR
  • Legitimate interests: Article 6(1)(f) of the GDPR and Section 8(3) of the Danish Data Protection Act (potential criminal offences)
  • Legal obligations: Article 6(1)(c) of the GDPR (legal obligations in general)

The above listed provisions may be supplemented by the specific obligations or other requirements resting upon us as set out in e.g. local bookkeeping legislation, marketing legislation and cookie regulations.

In some cases, we may provide specific services or offerings subject to separate or supplemental privacy policies. In those cases, we will prominently inform you of those policies and provide those policies in an easily accessible format.

4. Exclusions.

This Privacy Notice does not apply to Personal Data that:

  • a. we process on behalf of our customers (including distributors) in the role of processor or other service provider, such as when we allow customers to create their own websites/applications to offer their own products and services, to send electronic communications to others; or otherwise use, collect, share or process Personal Data via our online products and services. Our customers’ privacy policies may be different from ours, and we are not responsible for those practices.
  • b. we process about current or former employees, job applicants, and other individuals who interact with us for employment-related purposes.

5. Protecting Personal Data.

We take commercially reasonable precautions to protect the Personal Data in our possession from loss, misuse, unauthorized access, disclosure, alteration, or destruction. While we follow generally accepted standards to protect Personal Data, no method of storage or transmission is 100% secure or error-free. Personal Data you send to or from the website or via e-mail may not be secure, and we encourage you to contact us about more secure ways to share sensitive information when necessary. Where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them and to log out of any accounts you access after your sessions.

6. Your Individual Rights.

Depending on our relationship with you and where you may reside, you may have certain rights relating to your Personal Data based on applicable local data protection laws, including from individual US state privacy laws (e.g., California, Virginia, Colorado, and other states), Canadian privacy laws, and the EU/UK General Data Protection Regulation. Depending on the applicable laws these rights may include the right to:

  • Request information about the categories of Personal Data we have collected about you, the categories of sources from which we collected the Personal Data, the purposes for collecting or sharing the Personal Data, and to whom we have disclosed your Personal Data.
  • Request and receive copies of your Personal Data that we hold;
  • Request additional information about how we process your Personal Data;
  • Correct inaccurate or incomplete Personal Data (taking into account our use of it);
  • Request deletion of your Personal Data;
  • Restrict or object to our processing of your Personal Data, including restricting the sale or sharing of your data or its use for cross-context behavioral marketing. Where we process Personal Data for direct marketing purposes (either by us or third parties) or for cross-context behavioral marketing, you may not have to provide a specific reason for such objection;
  • Require us (if possible) to transfer your Personal Data to another controller (i.e., data portability);
  • Limit the use or disclosure of your sensitive Personal Data;
  • Restrict certain disclosures of your Personal Data to third parties;
  • Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects; and
  • Withdraw your consent to the processing of your Personal Data (to the extent we base processing on consent and not on another lawful basis).

We will not discriminate against you, in any manner prohibited by applicable law, for exercising these rights. You may exercise these rights, to the extent applicable, by making the request via our website at www.struers.com/#contact, by sending us an email at struers@struers.dk, or writing to us at Struers ApS, Pederstrupvej 84, 2750 Ballerup, Denmark. We will aim to respond to any such requests within 30 days of receipt.

If you are not happy with how Struers handles your Personal Data and we cannot provide you with a satisfactory resolution to your request, you also have the right to lodge a complaint with a supervisory body for data protection in your jurisdiction. If you wish to pursue any of these rights, please contact us using the details set out at the end of this Notice below.

7. Disclosing Personal Data to Third Parties.

We may provide your Personal Data to the categories of recipients described below:

  • Struers ApS’ divisions, holding companies, subsidiaries, and affiliates.
  • Third party service providers or other entities that perform services on our behalf, help us provide you with our products and services, and that otherwise support our relationship with you (such as shipping or direct mailing organizations). These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Notice and as permitted by applicable data protection laws.
  • Vendors necessary to complete transactions you request, such as shipping companies and logistics providers.
  • Law enforcement, government agencies, or other regulators to comply with law or legal requirements, to enforce our agreements, and to protect our rights and the property or safety of Struers, our users, or third parties.
  • Business partners that may use Personal Data for their own purposes such as:
    • o) Advertisers, ad platforms and networks, and social media platforms;
    • o) Third parties whose cookies and tracking tools we use as described in our Cookie Policy below - COOKIES AND TRACKING TECHNOLOGIES
    • o) Commercial data partners to whom we make information available for their own marketing purposes; and
    • o) 3rd party partners who work with us or provide distribution pathways, sales channels, and/or promotional opportunities including co-branded products and services.
  • Where required by law, we will obtain your consent prior to disclosing your Personal Data to our business partners. Where our business partners use your Personal Data for their own purposes independently from us, we are not responsible for their privacy practices or personal data processing policies. You should consult the privacy notices of those business partners for details on their practices.
  • Transactional parties if we, or some or all of our assets, acquire or are acquired by another entity, including through a sale or in connection with a bankruptcy.
  • Your employer or coworkers if you receive our products or services in connection with your employment.
  • The public, or others with access to our Services and Services, such as when you have an opportunity to make comments, post information, or otherwise share your Personal Data in public areas of our products, services, or website.
  • Entities to which you have consented to the disclosure.

We may also sell or share Personal Data that has been deidentified or aggregated with third parties for any purpose.

8. Promotional and Marketing Policy.

We may ask you to consent to being contacted by us for promotional and marketing purposes. However, you may opt-out of receiving promotional or marketing emails at any time by using the unsubscribe function in our newsletter (checking or unchecking relevant boxes to adjust your marketing preferences).

9. Cookies and Tracking Technologies.

Please see our Cookies and Tracking Technologies Notification below (COOKIES AND TRACKING TECHNOLOGIES).

10. Third-party Websites.

The website may contain links to other third-party sites. When you click on one of these links you are visiting a website operated by someone other than us and the operator of that website may have a different privacy notice. We are not responsible for their individual privacy practices, so we encourage you to investigate the privacy policies of such third-party operators.

11. Children.

Our website is not intended for children under 16 years of age. No one under age 16 may provide any information to us through this website. We do not knowingly collect Personal Data from children under 16. If you are under 16, do not access, use, or provide any information on the website or on or through any of its features. If we learn we have collected or received Personal Data from a child under 16 without parental consent, we will delete that information.

12. Data Security.

Although we maintain reasonable security safeguards, no security measures or communications over the Internet can be 100% secure, and we cannot guarantee the security of your information. While we work hard to protect data incidents, we have dedicated controls and procedures in place for such situations, along with the procedures that are required to make notifications to you and to the relevant Supervisory Authority as appropriate.

13. Data Retention.

Your Personal Data will be retained as long as necessary to fulfill the purposes we have outlined above unless we are required to do otherwise by applicable law. This includes retaining your Personal Data to provide you with the products or services you have requested and interact with you; maintain our business relationship with you; improve our business over time; ensure the ongoing legality, safety and security of our services and relationships; or otherwise in accordance with our internal retention procedures. Once you have terminated your relationship with us, we may retain your Personal Data in our systems and records in order to ensure adequate fulfillment of surviving provisions in terminated contracts or for other legitimate business purposes, such as to enable easier future user onboarding, demonstrate our business practices and contractual obligations, or provide you with information about our products and services in case of interest.

As a main rule, we have applied the following overall retention periods:

  • Personal data on contact persons at customers, business partners, etc. is retained for a period of up to 2 years after the end of the financial year in which the customer/supplier relationship has ended or been inactive
  • Personal data processed for bookkeeping purposes is retained for a period of up to 7 years after the end of the financial year when the transaction or order was carried out
  • CCTV footage is retained for a period of up to 30 days, unless the information is part of or will be used in a specific case or dispute
  • Personal data processed in relation to marketing consents is deleted 6 months after withdrawal of the consent
  • In terms of retention of personal data processed via cookies, please refer to our cookie policy

14. International Transfers of Personal Data.

  • a) Your data may be used and disclosed by Struers and its divisions, holding companies, subsidiaries and affiliates, or other entities outside of your country, including in countries that have a different standard of data protection than in your own country.
  • b) For individuals whose data is subject to the General Data Protection Regulation (GDPR) in either the EEA or the UK, we have taken steps to protect your privacy and fundamental rights when your Personal Data is transferred to the other countries, including the United States. For transfers to entities outside the EEA or UK, we make use of the European Commission’s Standard Contractual Clauses, unless the country in question has been approved by the European Commission as having a sufficient level of protection (including companies located in the United States that are covered by the EU-US Data Privacy Framework). For transfers to third parties, we make sure that the recipient is subject to a jurisdiction for which there is an adequacy decision of the European Commission or UK, as applicable, or that there are adequate safeguards such as Standard Contractual Clauses or Binding Corporate Rules in place.

15. Changes to this Privacy Notice.

We may update this Privacy Notice at our discretion to reflect changes we deem necessary or to satisfy legal requirements. We will post a prominent notice of material changes on our websites.

16. Contact Us.

The Struers group companies have agreed that Struers ApS operates as the overall point of contact. We welcome comments and questions regarding this Privacy Notice and any such questions should be directed via e-mail to struers@struers.dk. Additionally, you may make your request in writing to Struers ApS, Pederstrupvej 84, 2750 Ballerup, Denmark.

In addition, please find details on other relevant Struers group companies in the schedule below.

Struers SAS, (439 674 102 R.C.S. Créteil) 370 Rue du Marché Rollay, 94500 Champigny-sur-Marne, France
Struers GMBH, (HRB 6352) Carl-Friedrich-Benz-Straße 5, 47877 Willich, Germany
Struers K.K, (0105-01-020810) Takanawa Muse Building, 14-13 Higashigotanda 3-chome, Shinagawa-ku, Tokyo, Japan

Struers Limited UK, (01895693) Squire Patton Boggs (uk) Llp (ref: Csu), Rutland House, 148 Edmund Street, Birmingham, England, B3 2JR
Struers s.r.o, (271 26 935) Výstavní 3374/40a, Moravská Ostrava, 702 00 Ostrava, Czech Republic
Logitech UK Limited, (SC042330) Erskine Ferry Road, Old Kilpatrick, Dunbartonshire, G60 5EU, Glasgow

Struers Limited Canada (634183) 7275 West Credit Avenue, Mississauga, Ontario L5N 5M9, Canada
Struers Shanghai (310000400451522) No. 1696 Zhangheng Rd, Zhang Jiang Hi-Tech Park 201203 Shanghai China
Struers LLC (879133) 24766 Detroit Road, Westlake, OH 44145, United States

ADDITIONAL COUNTRY-SPECIFIC PRIVACY RIGHTS

FOR RESIDENTS OF JAPAN

The Act on the Protection of Personal Information (“APPI”) also applies to the processing of your Personal Data. The term “Personal Data” in this Privacy Notice includes not only “Personal Data” but also “Personal Information” as defined in the APPI. Furthermore, the term “sensitive personal information” in this Privacy Notice includes not only “Sensitive Personal Information” as defined in the APPI, but also your account log-in information.

Disclosing Personal Data to Third Parties

Of the third parties listed in Section 7 (Disclosure of Personal Data to Third Parties) of this Privacy Notice, those to whom we outsource the processing of personal data for the purpose of supporting our business, such as service providers, vendors, and business partners, will be subject to necessary and appropriate supervision by us, such as the conclusion of a contract to ensure that these parties manage personal data securely.

In addition, your personal data will be used jointly within Struers ApS group companies as follows.

  • Types of Personal Data to be used jointly: Types of data listed in Section 2 (Types of Personal Data We Collect) of this Privacy Notice.
  • Joint users: Struers ApS’s divisions, holding companies, subsidiaries, and affiliates.
  • Purpose of joint use: Within the scope of the purposes described in Section 3 (Processing your Personal Data) of this Privacy Notice.
  • Person in charge of managing joint use:
    Name: Struers ApS
    Address: Pederstrupvej 84, 2750 Ballerup, Denmark
    Representative: Global Market Communications Director

International Transfers of Personal Data

If your personal data is transferred to the EEA or the UK, it will be protected to the same extent as in Japan, as the EEA and the UK are recognized by the Personal Information Protection Commission (“PPC”), Japan’s supervisory authority, as being equivalent to Japan in terms of protecting the rights and interests of individuals.

When transferring your personal data to countries or regions other than the EEA and the UK, we will take appropriate protective measures by concluding individual contracts with the parties involved in the transfer, including Standard Contractual Clauses, or by concluding Intercompany Data Transfer Agreements within the Struers ApS group companies.

Personal Information Protection Commission https://www.ppc.go.jp/

Supervisory Authority

You can lodge a complaint with the PPC regarding the handling of your personal information...